ECU system issues (WIN 2021/011)

A number of Members have reported shipment tracking and documentation issues in recent weeks that have been experienced with seafreight consolidation service ECU Worldwide, due to their IT system having been down worldwide.

The enclosed notice from ECU’s Global CEO provides details of what the issue was and what actions have now taken place to resolve it. To read the notice, click HERE

Domestically, IFCBAA has been dealing direct with Tony Naumoff, AUS/NZ Country Manager for ECU, with Tony being able to work through solutions direct with IFCBAA Members.

IFCBAA wishes to acknowledge Tony’s assistance in this regard.

Should any Member continue to experience any such issues, please relay those direct to Tony cc the writer.

Tony’s contact details are as follows:

 

Tony Naumoff

Country Manager

Australia & New Zealand

ECU WORLDWIDE AUSTRALIA P/L
T : +61 2 8336 4101

M : +61 414 235 749
E: t[email protected]
W: www.ecuworldwide.com

 

Scott Carson

Commercial Manager