Cancellation Policy

Courses/Training

Diploma of Customs Broking and Diploma of International Freight Forwarding

You will be eligible for a full refund of fees paid for a unit of study where written advice to withdraw or cancel enrolment is received by the ITALC prior to 0900 hours on the Monday of the week in which the study unit is scheduled to commence.

Online learning has deemed to have commenced once you have logged in and accessed the learning materials for a study unit. Where such a login has occurred for a study unit, no refund will be made for that study unit

If the ITALC cancels a unit, you will not have to apply for a refund; the ITALC will process refunds automatically.

In normal circumstances, refunds will be forwarded within 7 working days of their eligibility being established.

In the case of an RPL application, the process will be deemed to have commenced once you have logged in to the ITALC site and uploaded files for review by the assessor who has been appointed to support you in your application.  No refund will apply after that time.

RACA / IMDG (on line Maritime courses) and other Online Short Courses

Online learning has deemed to have commenced once a student has logged in and accessed the learning materials for a course. Where such a login has occurred for a course, no refund will be made for that course.
If a student has not accessed the learning materials, a full refund will be granted up to 30 days from enrolment. After 30 days, no refund will be provided.

Classroom-based dangerous goods course (eg: Face to Face DG courses)

Cancellation 7 or more days before commencement of course – no charge
Cancellation 1 – 7 days before commencement of course – 50%   of course fee will be charged
Cancellation within 24 hrs of commencement of course – 100% of course fee will be charged

NB: Anyone who is booked on a course and does not attend will be charged for the full cost of the course

Industry Regulatory Training Courses - Classroom 'Face to Face'

(Dangerous Goods Air & Sea, Freight Forwarding and Customs)

Cancellation 7 or more days before commencement of course – no charge
Cancellation 1 – 7 days before commencement of course – 50%   of course fee will be charged
Cancellation within 24 hrs of commencement of course – 100% of course fee will be charged


Member Forums, Functions and Social Activities

Permanent Cancellation - Event fee forfeited
Substitution advised in writing - No Penalty

Conferences, Conventions and One (1) Day CPD Events

Permanent Cancellation
up to 14 days prior the event  - $65 admin fee
under 14 days prior the event - Event fee forfeited
Substitution advised in writing - No Penalty